Policies: Returns and Refunds
Effective Jan. 01, 2021
We will gladly refund the Cost of Merchandise (excluding Shipping/Handling charges and any applicable Rush Fees), if you are not satisfied with the merchandise, provided the merchandise is returned to us within 3 days of receipt of shipment in original condition. We reserve the right to delay refunds until credit card or check transactions have cleared the bank.
The above policy does not apply to any custom-made items. Custom made items are nonreturnable, unless they are being returned for product defect (in which case they will be repaired or replaced, at our option). Custom made items include Professional and Academic Regalia items (such as gown, hood, and tam), silk-screened and embroidered items, judicial gowns, choir gowns, choir stoles, and any special made items (such as unusual colors or sizes).
A Return Authorization should be obtained before returning any merchandise. There are no refunds, exchanges, or credits available 30 days after shipping date. Should you have other questions or concerns about this policy, please call us at (301) 717-1367 or send us an email at liftinglabels@gmail.com.
